90 percent of everything : Usability Blog
Written by Harry Brignull

Archive for January, 2008

Charlie Brooker: “I love complex gadgets. What I can’t stand are idiots who don’t know which buttons to press”

January 22nd, 2008 by Harry Brignull2 comments

There was a very funny tongue-in-cheek article on technorage by Charlie Brooker in Monday’s Guardian (21/01/08). Here’s an excerpt:

Recently, I was on a plane, sitting beside an 80-year-old woman who couldn’t comprehend how the in-flight entertainment system worked. It had a touch-screen monitor and an additional set of controls in the armrest. Thing is, she didn’t understand the difference between my armrest and hers. There I was, watching a movie in a bid to distract myself from the terror of being 30,000ft up in the sky, when she patted cluelessly at my controls and switched it off. I started it again. Then she hit my fast-forward button.

At this point, I politely explained what was going on and attempted to help her operate her system. She nodded and went “ooh” and “ahh”, but try as I might, she just didn’t get it. Ten minutes later, she stopped my film again, and kept doing so intermittently throughout the flight, sometimes switching my overhead light on for good measure, just to annoy me. Her screen, meanwhile, displayed nothing but the synopsis for an episode of Everybody Hates Chris, which she’d selected by accident but never played. She just sat there, staring at the synopsis for about three hours. I think she thought that was the entertainment.

Shamefully, I found myself starting to genuinely hate her – her doddering incompetence somehow rendered her less than human. Reverse the situation – put me in a 1940s household, say, and ask me to operate a mangle, and the chances are I’d earn her contempt with an equal display of ineptitude. But it isn’t the 1940s. It’s now. So snap out of it. Hit the right buttons or get left behind, you medieval dunce. Do you want the robots to take over? Because that’s what’ll happen if we don’t all keep up. How dare you jeopardise the human race like that. How dare you.

Read full article on Guardian Unlimited

“Reply to all” on SMS would be good for everyone

January 13th, 2008 by Harry Brignull2 comments

Some passing thoughts:

Wouldn’t it be so useful if you could have group SMS conversations via a “reply to all” feature, just like you can with email? Imagine how much more profit the mobile operators could be making. What a lost opportunity!

By the way, if you like mulling over half-baked ideas, you should check out halfbakery.com. It used to be a favourite of mine a few years ago. Ideas on it tend to be quite fun in a brainstormy outside-the-box kind of way. Good for creative thinking.

Oh, and another thing about SMS. Did you know how ridiculously easy it is to send a spoofed SMS these days? It’s scary.