Monthly Archives: March 2011

Observations versus Recommendations

I’ve noticed a fair few designers muddle up observations with recommendations when analysing user research findings. This can really screw up your design process, but thankfully it’s quite an easy one to avoid. It’s important to always state observations separately … Continue reading


Using a CAPTCHA is a way of announcing to the world that you’ve got a spam problem, that you don’t know how to deal with it, and that you’ve decided to offload the frustration of the problem onto your user-base. … Continue reading

Test your critical thinking skills…

Quite a few people in the UX industry have been moaning – myself included – about the demise of critical thinking, and the fact that people don’t question what they read before accepting it as solid fact, particularly if it … Continue reading

Pear Note 2: perfect for stakeholder interviews

Now, I love Silverback just as much as the next User Experience Professional, but it’s not a Swiss Army Knife – it’s designed to do one thing really well, and that’s recording users’ screens in usability tests. What about situations … Continue reading