User Experience

Real-life user experience design

My talk at UX London this year was about the iPad app that Paul Lloyd and I designed for The Week magazine. It’s been doing rather well in the App Store (The majority of ratings are 4-5 star and it’s … Continue reading

Apple’s Newsstand unsubscription process is a joke

Purchasing an auto-renewing subscription to a Newsstand publication on an iPad is incredibly easy. You basically just tap “buy subscription”, tap confirm and you’re done. So how hard is it to unsubscribe? Well, it involves a 12 step process so … Continue reading

Mr Tappy: a filming rig for mobile and tablet usability testing

My good friend Nick Bowmast has created Mr Tappy, a rather well engineered kit for mounting cameras onto mobile devices and tablets, for the purpose of filming the screens for usability testing. The rig costs $289.00, which isn’t expensive when … Continue reading

Anatomy of a Hardware Usability Testing Rig

These days we all know how easy it is to record usability testing sessions on a desktop computer. You can use Silverback on a Mac ($69.95), Morae on PC ($1,495) or you can try one of the many other screen … Continue reading

Clearleft is hiring, come work with us!

We’re hiring a Senior User Experience Designer, which would put you in the same role as James Box, Cennydd Bowles (who is leaving soon) and myself. As a newcomer to the company, I thought it’d be useful for me to … Continue reading

If you were going to design Flattr’s sign-up process, is this how you’d do it?

The core idea of Flattr is great. You define a set amount of money each month (say $5) to tip content creators. Then, whenever you see something you like, you click their Flattr button and they get given a slice … Continue reading

Top posts of 2010 on

Here’s a few of the most popular posts I’ve written this year, enjoy! Dark patterns: user interfaces designed to trick people I first came up with the term “Dark Patterns” back in July 2010, and it’s great to see this … Continue reading


So, a few people have been asking where I’m going next, and finally I’m able to say – I’m joining Clearleft in February! This means I’ll be leaving a UX Lead shaped-gap behind at Madgex. Care to fill it?

Facilitating open UX: help plan the Mozilla Labs Concept Series program

How come developers often successfully collaborate to build open source software, but designers hardly ever work to create open user interfaces and experiences? Is UX design simply not suited to open collaboration? Or are there other reasons? One thing’s for … Continue reading

Clear Reporting & Critical Thinking: Why User Experience Needs to Remember its Roots in Psychology

“We are going to become increasingly disappointed with our progress if we just keep doing all of this back slapping that we’ve become so accustomed to.” – Whitney Hess (IA Summit 10 Keynote) There was a time, back in the … Continue reading