If you’re in South East England and into User Experience, this post will be of interest to you.
UX Brighton is a free monthly event for User Experience types. It was pretty successful last year, having speakers such as Andy Budd (Clearleft), James Page (Fera Labs), Pete Gale (Cogapp), and yours truly.
UX Brighton went a bit quiet over the past few months, but we’ve breathed some new life back into it and from now on it will happen on the second Tuesday of every month. A typical UX Brighton event involves a 1 hour talk with about 30-40 friendly attendees. After the talk we all go to the pub for a good natter, and everyone’s welcome.
Here’s some details about the next event:
UX Brighton: Mental Models, Service Design & Problems with Convergence
When: Tuesday April 14, 2009 at 6:45pm
Where: The Werks, 45 Church Road, Hove, UK, BN3 2BE Info:
Speakers: Filip Healy & GiGi Demming from Amberlight. Amberlight is a London based User Experience Consultancy. Clients include Apple, Microsoft, Sony and O2.
Summary: It’s becoming increasingly popular for large companies to bundle together a range of services such as broadband, mobile and TV. While this can result in lower prices for customers, how does it really impact the customer experience? Amberlight has engaged in a number of service design projects that have looked at this very problem – how can these bundled but disparate services be aligned in a manner that presents a coherent, ‘joined up’ feel for the customer? In this presentation, Amberlight will talk about their learnings, and will lay bare some of the key questions that you need to think about when dealing with this tricky service design problem.