James Reason’s Swiss Cheese Model of System Accidents is quite a useful way to to think about how failures can happen, even when you have multiple layers of “defence” in place. It’s been applied to things like aviation and medical … Continue reading
We’re hiring a Senior User Experience Designer, which would put you in the same role as James Box, Cennydd Bowles (who is leaving soon) and myself. As a newcomer to the company, I thought it’d be useful for me to … Continue reading
Here’s a brief excerpt of Dave Meslin’s TEDx talk on The antidote to apathy: “You ever see one of these before? This is a newspaper ad. It’s a notice of a zoning application change for a new office building so … Continue reading