‘A Brief Guide to Service Design’ by Paul Thurston & Nick Marsh

Note: This post is over 4 years old. It was first published in March 2010

Back in January, Paul Thurston (@paulthurston) and Nick Marsh (@choosenick) gave a great talk on Service Design at UX Brighton. They make some really interesting points about the differences between UX & SD, and strategic (“thinking”) vs tactical (“doing”) work. Here are the slides:

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Huge thanks to Nick and Paul for putting this together!

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