What do consumers expect when they buy a bundle of services like Internet, Telephone and TV from a converged provider? Is there a gap between their expectations and what they actually get? And what can the providers do about it?
UX Brighton is a free event that happens on the second tuesday of every month. The next one is a film night at The Eagle. Coming up this year we also have Human Factors International, Bunnyfoot, CX Partners, We are: London and various others pencilled in. If you want to be on that list, get in touch!