I usually hate it when people blog about their sprogs but suddenly I understand… My daughter Lilly was born on saturday afternoon, 7 pounds 14, a little bundle of joy.
I’ll be fairly offline over the next two or three weeks, but I will be making a quick appearance at UX Brighton on Tuesday 13th May, where I’ll be giving a talk on out-of-box experience design. If you’re local, why not come along? I promise not to bore you with baby stories.
OK, maybe I will just a little. 
I promise to stop ranting about the evils opt-in / out-out design patterns, but I noticed a real gem today that I had to share with you:
It’s funny how the honest business objective of keeping in touch with your customers can get so twisted and contorted that it ultimately becomes this.
It runs full circle from “We want our customers to become loyal friends” to “Customers are just conversion statistics, and we will pull any trick in the book boost the numbers.”.
A big fat race to the bottom.
I'm Harry Brignull, User Experience Designer at Clearleft in Brighton. My work involves a mix of User Research and Interaction Design. In the past few years I've consulted for The Guardian, Haymarket, Madgex, British Airways, Vodafone, O2 and many others.
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