A great quote that sums up the art of User-Centered Writing:
“Bad writers worry about whether the reader will understand them. Good ones are more concerned about how well they understand the reader.”
- Paraphrased from Lindsay Camp (2007)
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That'll be me, Harry Brignull. I'm User Experience Consultant at Madgex in Brighton (UK). My work involves making experiences by blending User Research, Interaction Design and UCD process consultancy. In the past few years I've consulted for Nokia, British Airways, Vodafone, O2, AOL and many others.
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