90 percent of everything : Usability Blog
Written by Harry Brignull

Usability insights gained by teaching my dad to use a computer. part 3 of many.

July 15th, 2007 by Andy Baker • 1 comment

Dear laptopsdirect.co.uk,

 If you send out computers with the keyboard set to United States layout then my dad will never be able to type the @ symbol. Neither will my sister and she’s a librarian.


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  1. Harry Brignull

    Funnily enough, both my folks have just bought new Macs. They are in their 60s. My mum is frightened to get hers out of the box (her last machine was a tangerine imac circa 1998. She still calls it “my new computer”). She is waiting for me to go round there and set it up for her.

    My dad got his out the box and was stumped by the second question his Mac asked him. It asked him whether he connected to the internet via TCP/IP, PPP, or various other options. I’m not surprised he couldn’t work it out. He is now waiting for me to go round there and set it up for him.

    So I might be writing a few posts in the same vein as yours!



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That'll be me, Harry Brignull. I'm User Experience Consultant at Madgex in Brighton (UK). My work involves making experiences by blending User Research, Interaction Design and UCD process consultancy. In the past few years I've consulted for Nokia, British Airways, Vodafone, O2, AOL and many others.
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