ITworld.com - The inevitability of cruft
So you learn from that experience and decide that the next thing you design will be cruft-proof. So instead you slam right into the Second-system Syndome
It’s tricky making stuff. That’s why 90 percent of everything is crud. 
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That'll be me, Harry Brignull. I'm User Experience Consultant at Madgex in Brighton (UK). My work involves making experiences by blending User Research, Interaction Design and UCD process consultancy. In the past few years I've consulted for Nokia, British Airways, Vodafone, O2, AOL and many others.
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I like the phrase “Feeping creaturism“.